Need to Make a Return?
We’re sorry to hear that it’s not working out. If you are not satisfied with your purchase we are happy to let you know that you can return any unwanted products that are at least 50% full within 90 days from the date of purchase as stated on your invoice/receipt.
Please note that items purchased as a bundle or set must be returned in full in order to be eligible for a refund. Partial refunds will not be offered.
Shipping fees and product(s) listed as Final Sale are non-refundable.
We do not offer store credit or exchanges at this time. However, if you’re unhappy with one of our products, please review the return instructions below.
How to Return
We ask you to ensure that the original or a copy of your invoice is included with your shipment. Please confirm the order number, products returned, and return tracking details by emailing firstname.lastname@example.org where our customer service team will guide you through the return process.
You can send returns to:
Attn: Customer Service
PO Box 25538 Callaghan PO
Edmonton, AB T6W 4N8
Returned products are your responsibility until they arrive at DMSK.
Though it’s not required, we do recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact us about your return. Please note DMSK does not incur the cost of return tracking or postage. Only products received by our warehouse can be credited.
If we cannot locate your order number, we are unable to process the refund. Please be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you.
We aim to refund you within 12 business days of the product being returned to DMSK, however these times may be impacted during high volume periods.
All returns will be credited to the original method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing of the returned product(s). You will receive an email notification upon completion of return processing.
If we notice an abnormal pattern of return activity or behaviour then we may connect with you about your returns.
Any abuse of the return policy can result in the suspension of the account and any associated accounts. If this has happened to you, and you think we’ve made a mistake, please contact us at email@example.com and we’ll be happy to review it with you. If your account has been suspended and you need to make a return, please contact us at firstname.lastname@example.org before sending any products back.
DMSK maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. DMSK reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way.